Different payment workflows
Some POS systems simply allow staff to record an M-Pesa payment method, while others connect to a provider through a payment API. These are different capabilities. Do not assume direct STK Push or automated payment verification without a vendor demo.
Reconciliation matters
Ask how a sale is matched to a received payment, what happens on timeout or duplicate notification and how unmatched transactions are investigated. Check how cash, M-Pesa, card and mixed-tender totals appear in shift reports.
Security and operations
Restrict who can change payment statuses, log corrections and check integration credentials are protected. Agree who resolves provider downtime and how staff should operate if connectivity is lost.
EUJIM POS scope
Discuss the payment methods and integrations needed for your business. Availability and any extra configuration or charges should be confirmed in a written scope.
This guide explains how to evaluate a POS solution. It does not establish that every feature discussed is currently included in EUJIM POS. Ask for a product demonstration and a written specification.